What Are Your Shipping Options?

  • Standard Shipping

Standard shipping is our most economical option. It is perfect for customers who are looking for an affordable way to receive their purchases without time constraints. Though it takes longer than expedited options, we ensure that your items are securely packaged and arrive in excellent condition.

  • Best for: Budget-conscious customers who are not in a hurry.
  • Delivery Time: 5-7 business days
  • Cost: Free delivery all over Pakistan

Which countries do you ship to?

We ship to all cities, towns, and remote areas across Pakistan, including:

  • Major Cities: Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta, and others.
  • Smaller Towns and Villages: We deliver to a wide network of smaller towns and rural areas. If you’re unsure whether we deliver to your location, feel free to contact us for confirmation.

Delivery Timeframes

Our delivery times vary based on the location:

  • Major Cities: 2-3 business days.
  • Remote or Rural Areas: 4-5 business days.

How Do I Track My Order?

Tracking your order is easy and straightforward! We provide real-time updates to ensure you know exactly where your package is and when it will arrive. Below is a detailed guide on how to track your order.

1. Tracking Number

Once your order has been shipped, you will receive a tracking number via:

  • Email: Sent to the email address provided during checkout.
  • SMS: Sent to the phone number you registered with.

This tracking number is unique to your order and allows you to monitor its progress.

Steps to Track Your Order

Follow these steps:

  1. Visit our website and navigate to the Order Tracking section.
  2. Enter your tracking number or order ID in the search bar.
  3. Click on the Track My Order button.
  4. The system will display real-time updates about your order’s location, delivery progress, and estimated delivery date.

Status Updates

When tracking your order, you might see the following statuses:

  • Order Confirmed: Your order has been received and is being prepared for shipping.
  • In Transit: Your package is on its way to your city or delivery hub.
  • Out for Delivery: The courier is delivering your package to your address.
  • Delivered: Your package has been successfully delivered.

Issues With Tracking

If you encounter any issues while tracking your order:

  • Double-check the tracking number provided in the confirmation email/SMS.
  • Wait a few hours if the status hasn’t updated, as tracking systems sometimes experience delays.

Can I Change My Shipping Address After Placing an Order?

Yes, you can change your shipping address after placing an order, but certain conditions and timeframes apply. Below are the details to help you understand how and when you can request an address change.

When Can I Change My Address?

You can request a change in your shipping address if:

  • Order Status: The order has not yet been shipped.
  • Timeframe: You contact us within 24 hours of placing your order.

Once an order has been shipped, it may no longer be possible to update the address.

Exceptions and Restrictions

  • Shipped Orders: If your order has already been dispatched, we cannot guarantee an address change. However, we may assist in redirecting your package with the courier (additional charges may apply).
  • Incorrect Addresses: If you entered an incorrect address during checkout, contact us immediately. Delays in reporting may result in the order being shipped to the wrong address.

Charges for Address Changes

  • Before Shipping: No additional charge for changing the address.
  • After Shipping: Courier services may charge a fee for rerouting the package. These charges will be the customer’s responsibility.

What If My Package Is Lost or Damaged?

We take the safety of your order seriously and strive to ensure that every package reaches you in perfect condition. However, in rare cases where your package is lost or damaged, we are here to help. Below are the steps and policies we follow to resolve such situations.

Lost Packages

If your package is marked as delivered but you haven’t received it, or if it has gone missing during transit:

Steps to Follow:

  1. Check the Delivery Location: Verify the shipping address provided during checkout.
  2. Contact the Courier: Use the tracking number to reach out to the courier service directly. They may provide additional details about the delivery.
  3. Notify Us: If you cannot locate the package, contact our customer support team. Provide your order ID and tracking information.

Resolution:

  • Investigation: We will coordinate with the courier to investigate the issue. This may take 5-7 business days.

Damaged Packages

If your package arrives damaged, we sincerely apologize for the inconvenience. Here’s what you should do:

Steps to Follow:

  1. Inspect the Package: Check the outer packaging and the contents for any visible damage.
  2. Document the Damage: Take clear photos of the damaged packaging and items from multiple angles. These will help us process your claim.
  3. Contact Us: Reach out to our customer support team within 48 hours of receiving the package. Attach the photos and provide your order ID.

Conditions for Claims

  • Claims for lost or damaged packages must be submitted within 7 days of the delivery date.
  • Incomplete or inaccurate information may delay the resolution process.
  • Packages reported as lost or damaged due to incorrect shipping addresses may not qualify for compensation.